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Key Performances Indicators (KPI) |
Key Performance Indicators are quantifiable measurements, agreed to beforehand, that reflect the critical success factors of an organization. They will differ depending on the organization. A business may have as one of its Key Performance Indicators the percentage of its income that comes from return customers. A school may focus its Key Performance Indicators on graduation rates of its students. A Customer Service Department may have as one of its Key Performance Indicators, in line with overall company KPIs, percentage of customer calls answered in the first minute. A Key Performance Indicators for a social service organization might be number of clients assisted during the year.
Whatever Key Performance Indicators are selected, they must reflect the organization's goals, they must be key to its success,and they must be quantifiable (measurable). Key Performance Indicators usually are long-term considerations. The definition of what they are and how they are measured do not change often. The goals for a particular Key Performance Indicator may change as the organizations goals change, or as it get closer to achieving a goal.
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OUR OPERATIONS
Singapore
iHub Solutions Pte Ltd
51 Penjuru Road, #03-00
Singapore 609143
Malaysia
iHub Solutions Sdn Bhd
Lot 882, Jalan Subang 9
Taman Perindustrian Subang
47500 Subang Jaya, Selangor, Malaysia
Hong Kong
iHub Solutions (HK) Ltd
6th Floor, Unit A, Young Ya Ind Building, 381 - 389
Sha Tsui Road, Tsuen Wan
Shanghai
iHub Solutions (Shanghai) Ltd
Unit 7-3, 88 Zhenye Road, Dongjing Town,
Songjiang District, 201619 Shanghai
Beijing
iHub Solutions (Shanghai) Ltd, Beijing Branch
No.6 Beijaosha Road, Magezhuang,
Jinzhan Town, Chaoyang District, Beijing
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